Tag Archives: Gaithersburg computer repair

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Becky M, of Gaithersburg, Darnestown, North Potomac (yes all names are possible in zip code 20878 ). Thanks for allowing us to help you with your failing hard drive.

Becky’ s computer would not boot. When starting up, it would try to boot, but then came up with a VGA.sys error. Initially there was no indication that the hard drive was failing so we backed up her data, and re-formatted, her hard drive, and re-installed Windows XP, updated her BIOS, downloaded the latest drivers, re-installed her software, and restored her data from backup.

There was a misunderstanding regarding her data backup needs. She is a quickbooks user, and she did not let us know (the computer was not booting up when we got it). We backed up her documents ( 4 different user’s My Docs, Favorites, Desktops, etc. But we did not backup her Quickbooks.

On return the missing quickbooks become obvious.

There is nothing that makes us feel worse than losing data. So we took the system back, and went to work using our data recovery tools. As we ran them, it also starting to become more evident that the hard drive itself was failing.

But good news, even after reformatting, and re-installing windows, we were able to recover her quickbooks. We replaced the hard drive, installed windows, once again, drivers, again, etc.

And she is not back up and running with a stable system, with her data recovered, and her quickbooks working just fine.

Thanks for stopping by.

If you need help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem. Please try to contact us at WatzaNetwork?

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, The Kentlands, Lakelands, Montgomery Village, Germantown, King Farm, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.