Tag Archives: computer repair rockville md

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Thanks Ron L, of Rockville, MD ( near Bel Pre – zip 20853 ).

I am glad that Fernando was able to help you stabilize  your Vista PC, and get your new printer set up.

This was in interesting call for Fernando.  Seems that something in McAfee was mis-behaving, and had pretty much shut down Ron L’s Vist computer.  He was unable to browse, and send/receive e-mail.  It was a challenge, but the fix was to un-install McAfee, including using the McAfee Removal Tool ( MCPR.exe ) available from McAfee.  Just google  McAfee Removal Tool.  After Un-installing McAfee, most of the problems cleared up, but still he was unable to send e-mails.

Next Fernando changed his comcast e-mail settings.  We find what works for our customers ( in the Washington, DC Metro Area ) is to

1. check the “My Server Requires Authentication” box for your smtp server
2. Set to use SSL for both incoming ( mail.comcast.net ), and outgoing ( smtp.comcast.net )
3. put incoming on port 995, and outgoing on port 465

I like these settings because they work whether you are in-network, or outside their network.

Still you were unable to send.

Then he moved the e-mail that was in you outbox, to your drafts folder.  And ( drum roll please … ) (sp?).  You were than able to send / receive e-mail.  Aaah, the little things in life.  E-Mail that WORKS.

Then Fernando re-installed your McAfee Provided by Comcast, and everything was in good working order, again.

Thanks for stopping by my BLOG!

At WatzaNetwork? we offer you help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem.

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, Montgomery Village, Germantown, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.