Mouse Problem Gaithersburg – MD – 20878

Sometimes a mouse problem, is just a mouse problem ….

J.A. of Gaithersburg. I don’t know what to say, except sometimes a mouse problem is just a mouse problem.

Not quite sure of what you expected, I try to look at the most obvious first.  You had done many good and correct things before I got there.  Scanning with multiple AV’s, and anti-spyware tools, you picked good ones to try, but you did not try a new mouse.

Also, you seemed very concerned about how much this was all going to cost, but had not tried the most simple, and inexpensive solution yourself.

I am not sure why your business IT department was convinced it was something more malicious then a bad piece of hardware, but even so, why not try the most obvious thing first?

Keep in mind, the folks in your company’s IT org are smart, but they never even looked at the log files, or anything specific to their computer.  They had to go on only the information you gave them, and you did not have the solution.  That is not a criticisim, or you, or them.  Well, really if they had said, we have no idea unless we look at it, and that is not our job, then you would have been better off.  So, shoot me, but I criticize them just a tiny bit, for trying to help, when they really did not have enough information to be helpful.

I know you felt a little silly about the result, but be glad it did not seem to be a bad motherboard, or failing hard drive, or rootkit virus.  Pretty sure it was just the mouse ……….