A Big Day for Technology Refresh in Bethesda, and Kentlands

Posted on April 16, 2011 | Leave a comment

Delivered one computer, and worked with a second customer to pick a new computer.

New Computer Setup Kensington 20852

E.H.on Tuckerman Lane in Bethesda, (or is that Kensington) , I hope you enjoy your new computer.  The HP Pro Book Laptops are really head-and-shoulders above what you can get at the retail stores.  It was great to see you will be getting a good 3.5 hours of battery life out of that one.  I think you picked a good balance of medium processing speed, but more memory, to help get good battery life out of a mid-priced laptop.

Old Computer Evaluation – New Computer Sale – Kentlands, Gaithersburg, 20878

P.D. of Tschiffely Square Rd, Kentlands, Gaithersburg glad I could help you on your new computer purchase.  The HP Business Desktop Pro line is really a bit better then the Pavilion line of computers you can find at the big box stores.  In your case, you will see that you are really getting a good computer for the price.  64-bit Windows 7 Pro, 1 TB hard drive, and a fast dual core processor should work great for you.

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Posted in Computer Repair

A big day for Laptop repair in Potomac MD

Posted on April 15, 2011 | Leave a comment

Yesterday started off with a simple drop-off of a wireless mouse to V.W. in Potomac, off Willowleaf Way, Potomac ( or is it Rockville)

Hey V.W. , you did not answer the door, so I left the mouse outside your front door.  I hope you got it.

Then off to E.M. on Gainsborough Rd, Potomac, 20854

How is it your kids broke soo many keys on your laptop?  Oh, well, an easy fix, as soon as I hear back from you, and get an OK, I will order a new keyboard, and install, as well as remove the malware causing the pop-ups, … but first I will reset your Admin Password.  Sorry your son forgot his password, but it is easy to blank it out … once I have a working keyboard.

Then back to willowleaf Way to see L.S.

First thanks to V.W. (above) for referring me to his neighbor (L.S) Willowleaf Way, Potomac 20854.  I am glad I was able to get your old Dell laptop up and running in the first 15 minutes.  Also glad I was able to help you get accustomed to Windows 7.  Sorry your old printer does not work with Win7 64-bit, but we would be happy to help you get a new printer, if you decide to go that route.

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Posted in Computer Repair, What our customers say

Ask Bob a Question

Posted on June 29, 2010 | 4 Comments

Do you have a technical question.  Click on “Leave a Comment” below to post it here, I will try to check for and answer questions at least once a day.

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Posted in Computer Repair, computer virus, network problem, XBOX

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Computer Network Problem Gaithesburg ( Kentlands ) 20878

Posted on April 8, 2008 | 3 Comments

THERE IS NO WARRANTY IMPLIED IN ANY WAY FOR ANY OF THE INFORMATION FOUND IN THIS BLOG. I HOPE YOU FIND THIS BLOG HELPFUL, BUT USE THE INFORMATION HERE AT YOUR OWN RISK.

Mike J, of Kentlands, thanks for allowing us to help you out.

Mike thought he had a long list of complicated problems. He suggested that perhaps we should just pick up his computer. We really prefer to at least take a quick look at the computer in place. Many problems these days are specific to the computing envronment.

Fernando was in, and out in an hour. It ends out that Mike has an incorrect Proxy setting, and that was keeping him from connecting to the internet properly.

On XP you can change the proxy settings by going

Start Menu -> Control Panel -> Internet Options -> Connection Tab -> LAN Settings button

Then you should see the proxy settings on the lower half of the window.

In Mike’s case these settings were incorrect, fixing them allowed him to get back on the internet.

Thanks for stopping by.

If you need help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem. Please try to contact us at WatzaNetwork?

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, The Kentlands, Lakelands, Montgomery Village, Germantown, King Farm, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.

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Posted in Computer Repair, network problem

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Data Recovery Darnestown North Potomac Gaithersburg

Posted on April 8, 2008 | Leave a comment

THERE IS NO WARRANTY IMPLIED IN ANY WAY FOR ANY OF THE INFORMATION FOUND IN THIS BLOG. I HOPE YOU FIND THIS BLOG HELPFUL, BUT USE THE INFORMATION HERE AT YOUR OWN RISK.

Becky M, of Gaithersburg, Darnestown, North Potomac (yes all names are possible in zip code 20878 ). Thanks for allowing us to help you with your failing hard drive.

Becky’ s computer would not boot. When starting up, it would try to boot, but then came up with a VGA.sys error. Initially there was no indication that the hard drive was failing so we backed up her data, and re-formatted, her hard drive, and re-installed Windows XP, updated her BIOS, downloaded the latest drivers, re-installed her software, and restored her data from backup.

There was a misunderstanding regarding her data backup needs. She is a quickbooks user, and she did not let us know (the computer was not booting up when we got it). We backed up her documents ( 4 different user’s My Docs, Favorites, Desktops, etc. But we did not backup her Quickbooks.

On return the missing quickbooks become obvious.

There is nothing that makes us feel worse than losing data. So we took the system back, and went to work using our data recovery tools. As we ran them, it also starting to become more evident that the hard drive itself was failing.

But good news, even after reformatting, and re-installing windows, we were able to recover her quickbooks. We replaced the hard drive, installed windows, once again, drivers, again, etc.

And she is not back up and running with a stable system, with her data recovered, and her quickbooks working just fine.

Thanks for stopping by.

If you need help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem. Please try to contact us at WatzaNetwork?

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, The Kentlands, Lakelands, Montgomery Village, Germantown, King Farm, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.

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Posted in Computer Repair

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HP Notebook – Bluetooth Mouse Help – Rockville MD ( King Farm )

Posted on March 31, 2008 | 3 Comments

THERE IS NO WARRANTY IMPLIED IN ANY WAY FOR ANY OF THE INFORMATION FOUND IN THIS BLOG. I HOPE YOU FIND THIS BLOG HELPFUL, BUT USE THE INFORMATION HERE AT YOUR OWN RISK.

Hello K.S. of King Farm.

I received your e-mail regarding your Bluetooth mouse, and network connections.

You Said:

I have encountered several problems:

  1. Although my mouse appears to be alive and well, the computer is not recognizing it.
  2. The indicators for the wireless network and one local area network are indicating that the connections are not working.

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Lets start first with your #2 – It is a little unclear to me what you mean by “indicating that the connections are not working”. If you mean that it is saying that “a network cable is unplugged, and that there is a little red x on the icons in the system tray, then that may not be a problem. Your notebook has both a wired, and wireless connection, and when it is plugged into the docking station, it has yet another wired connection. So, if what you are seeing little icons in your system try (lower right hand corner of the screen) that show that “a network cable is unplugged”, then it should not be a concern. Also there is a BIOS setting that tells the computer not to use the wireless when a wired connection is present. So, even if you see little network connection icons in the system tray (lower right hand corner of the screen) which have little red x’s on them indicating a lack of connection, it may just be telling you that 1) one of your two wired connections is not connected ( which is fine ) , and that your wireless is not connected — which is also fine if you are connected via your OTHER wired.

But regarding your network connection — the proof is in the pudding ( putting ? ). Are you able to get online? If you are offline — then there is a problem. If you are getting online, then I think that you may just be seeing the computer giving you a status.

If you are getting online, then you should also try disconnecting from the docking station to see what your notebook does. In a perfect world, the wireless would come to live and connect. In a slightly less perfect world, you may have to right click on the wireless icon in the system tray, and choose “Repair”. If that does not work then right click and choose “Display wireless networks”, pick yours, and then click connect, and see if it connects.

Regarding #1 the bluetooth mouse.

  1. Shut down the computer. while it is off turn the mouse off then on (little switch on the bottom of the mouse). Then turn the computer back on. Let if boot up, and see if it discovers it on it’s own. Note, you may have to click on the left mouse button to help it realize it is supposed to be awake (not just move the mouse around).
  2. If not then try clicking on the “Bluetooth” icon in the system tray, and try to follow the prompts to get the notebook to reconnect to the mouse.

Let me know if it works, OR if you need more help.

Thanks!

If you need help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem. Please try to contact us at WatzaNetwork?

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, Montgomery Village, Germantown, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.

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Posted in Computer Repair, network problem

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Villages of Urbana – set up his Lynksys router

Posted on March 29, 2008 | Leave a comment

THERE IS NO WARRANTY IMPLIED IN ANY WAY FOR ANY OF THE INFORMATION FOUND IN THIS BLOG. I HOPE YOU FIND THIS BLOG HELPFUL, BUT USE THE INFORMATION HERE AT YOUR OWN RISK.

Hello

Jon K, of the Village of Urbana, in Frederick county MD.  Thanks for calling on us to help you get your wireless network set up.

Jon has an old Linksys WRT54G router,   Fernando went out to his place and set up his router.  As usual he updated the firmware, to help ensure that the router would perform optimally, and also helped Jon out by helping him remove some unnecessary items from the Startup — to help speed up the laptop.  Fernando also cleaned up the laptop a bit, removed temp files, etc.  It was a quick appointment, I am glad Fernando was able to help Jon get going on the right foot.

Thanks for stopping by my BLOG.

At WatzaNetwork? we offer you help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem.

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, Montgomery Village, Germantown, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.

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Posted in network problem

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