A day in the life of a computer repair tech

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Computer Network Problem Gaithesburg ( Kentlands ) 20878

THERE IS NO WARRANTY IMPLIED IN ANY WAY FOR ANY OF THE INFORMATION FOUND IN THIS BLOG. I HOPE YOU FIND THIS BLOG HELPFUL, BUT USE THE INFORMATION HERE AT YOUR OWN RISK.

Mike J, of Kentlands, thanks for allowing us to help you out.

Mike thought he had a long list of complicated problems. He suggested that perhaps we should just pick up his computer. We really prefer to at least take a quick look at the computer in place. Many problems these days are specific to the computing envronment.

Fernando was in, and out in an hour. It ends out that Mike has an incorrect Proxy setting, and that was keeping him from connecting to the internet properly.

On XP you can change the proxy settings by going

Start Menu -> Control Panel -> Internet Options -> Connection Tab -> LAN Settings button

Then you should see the proxy settings on the lower half of the window.

In Mike’s case these settings were incorrect, fixing them allowed him to get back on the internet.

Thanks for stopping by.

If you need help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem. Please try to contact us at WatzaNetwork?

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, The Kentlands, Lakelands, Montgomery Village, Germantown, King Farm, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.

April 8, 2008 Posted by Bob | Computer Repair, network problem | , , , | 1 Comment

Data Recovery Darnestown North Potomac Gaithersburg

THERE IS NO WARRANTY IMPLIED IN ANY WAY FOR ANY OF THE INFORMATION FOUND IN THIS BLOG. I HOPE YOU FIND THIS BLOG HELPFUL, BUT USE THE INFORMATION HERE AT YOUR OWN RISK.

Becky M, of Gaithersburg, Darnestown, North Potomac (yes all names are possible in zip code 20878 ). Thanks for allowing us to help you with your failing hard drive.

Becky’ s computer would not boot. When starting up, it would try to boot, but then came up with a VGA.sys error. Initially there was no indication that the hard drive was failing so we backed up her data, and re-formatted, her hard drive, and re-installed Windows XP, updated her BIOS, downloaded the latest drivers, re-installed her software, and restored her data from backup.

There was a misunderstanding regarding her data backup needs. She is a quickbooks user, and she did not let us know (the computer was not booting up when we got it). We backed up her documents ( 4 different user’s My Docs, Favorites, Desktops, etc. But we did not backup her Quickbooks.

On return the missing quickbooks become obvious.

There is nothing that makes us feel worse than losing data. So we took the system back, and went to work using our data recovery tools. As we ran them, it also starting to become more evident that the hard drive itself was failing.

But good news, even after reformatting, and re-installing windows, we were able to recover her quickbooks. We replaced the hard drive, installed windows, once again, drivers, again, etc.

And she is not back up and running with a stable system, with her data recovered, and her quickbooks working just fine.

Thanks for stopping by.

If you need help with your PC, Mac, Blackberry, Palm, Router, DSL, or Cable modem. Please try to contact us at WatzaNetwork?

We provide at your site services in Montgomery, and Frederick counties MD, including

Gaithersburg, The Kentlands, Lakelands, Montgomery Village, Germantown, King Farm, Rockville, Potomac, Darnestown, Bethesda, Chevy Chase, Silver Spring (including Liesure World), Takoma Park, Clarksburg, Urbana, Ijamsville, and Frederick, MD.

Or see our computer products store. We sell PCs ( XP and Vista ), Macs, Routers, etc.

April 8, 2008 Posted by Bob | Computer Repair | , , , , , , , | No Comments Yet